Shipping policy

Shipping Policy

Costs:

  • Base Rate: Shipments from $12.99.
  • Variables: Costs adjust based on distance, size, and product availability.
  • Estimation Tool: Use the shipping calculator. Add products to cart and input postal code for rates.

Timing:

  • Order Cut-off: Orders before 1:00 PM EST typically ship the same day. Not guaranteed.
  • Methods:
    • Purolator Ground: 2-5 business days.
    • Purolator Express: 1-2 business days.
  • Expected Delivery: ETA is provided on courier site once shipped and in transit.
  • Notes:
    • No same-day delivery.
    • Delivery dates are estimated.
    • Adjust for potential holiday delays.

Details:

  • Origins: Shipments from BC, AB, or ON based on proximity and stock.
  • Order Division: Some orders ship from multiple locations, affecting costs and timing.
  • Restrictions:
    • No shipping method changes post-processing.
    • No warehouse pickups (distribution and online fulfillment only)
    • No shipping to PO boxes or outside Canada.
  • Remote Locations: Alternate courier rates may apply if Purolator doesn't service the area.

Tracking:

  • Notification: Tracking details provided post-shipment via email.

Free Shipping:

  • For orders exceeding $189 (pre-tax, excluding shipping).